PRE ORDER UPDATES

(Pre-order period: March 11 - April 4, 2022)

 

UPDATES as of June 14th 2022

Is the pre-order still on schedule?

As of now we fully hope to start shipping your pre-order to you by third week of July 2022. We are 2 weeks behind schedule because of COVID lockdowns happening in the province where our workshop is located. Truly appreciate your patience and I can promise you that the wait is going to be worth it! 

 

PRE-ORDER FAQs:

Why is there a pre-order?

Because of unprecedented demand for the Hyps Menstrual Pads, Lifesaver Mats and the interest that we see for our SleepSaver Cribsheets, we are not sure how much to order. Add to this the production time it takes for us to get our high-quality products made. It also allows us as a small business to grow sustainably without undue loans on the business. For example, we sold thousands of our Hyps in a matter of hours during December 2021 and ran out of stock almost immediately. We had to refund hundreds of orders since we didn’t have any stock for them. We don’t want this situation to happen again.

What should I know before placing my pre-order?

You should be comfortable waiting for the products to arrive at your doorstep by mid-July 2022

Do not add pre-order and in-stock (or non- pre-order) items to the same order

This is the second pre-order that we’ve done and we know what we’re doing (we joke around when it comes to other silly things when it comes to fulfilling our promises, we are serious)

Why should I pre-order?

- If you like what Lil Helper as a company does and want to try out our new products without taking the risk of being disappointed if stock runs out later

- You know that Lil Helper is a reputable business and has never let down our customers.

- If you are OK to wait for a couple of months for your goods to arrive and not in need of these products right now. -If you’d like to lock in your prices as our prices (like all other goods, everywhere) might go up because of what’s happening around the world (please don’t read the news)

Why should I NOT pre-order?

- If you need our Lifesavers, Sleepsaver Cribsheets right now - please consider getting any of our available lifesaver mats in the patterns that we currently offer

- If you need reusable menstrual pads right now and cannot wait, please consider another small business that sells products like ours

What will the price be when they get here?

Here are the complete list of our pre-order products and corresponding prices:

Canada

USA/International

United Kingdom

Australia

New Zealand

When will my pre-order ship to me?

Goods will be ready to ship after a thorough QA by May 31st. They will arrive in our warehouse in US and Canada by first week of July and should be at your doorstep by mid-July 2022.

What's the discount?

All of our pre-order offerings are available for purchase now at a discount of 20-30%. The discount allows you to get our beautiful, high-quality products at a significantly lower price right now as compared to when they will be in stock. In the last couple of years, our manufacturing prices have gone up significantly along with freight going up 600%, which has increased the cost of goods for all businesses. We fear that costs might go up again in the next few months. If you were to buy now, you are locking in your prices.

Is the shipping included?

No, shipping will not be included. As always though, if your order is above $99 CAD/$99 USD your order will automatically qualify for free shipping.

Can I add to my pre-order?

If you have placed an order for a pre-order item and want to add another preorder item, you can simply place a new order. If your combined amount is above the free shipping minimum, or if you have paid shipping already please email delight@lilhelper.ca and we will combine your orders and refund the shipping, if applicable.

Can I modify my print selection after I order?

You can modify your order up until the preorder has closed. Once the pre-order closes no changes or modifications to products are available.

Can I order other items along with the pre-order stuff?

You may add other pre-order items to your cart, but no in-stock items can be added. Any in stock items will be cancelled and refunded.

Will these prints and combinations be available at a later time when the product is available again?

We would love to give you a definitive answer, however, we do not guarantee that the particular prints will be available in future orders.

Can I use points?

If you have any points in your account, you can definitely use the points to order your goods.

Can I use gift cards?

Yes, you may.

Can I use points?

If you have any points in your account, you can definitely use the points to order your goods.

Can I cancel my order after placing it?

You can cancel your order until the final day of the pre-order by emailing delight@lilhelper.ca . Once the pre-order has closed, cancellations are no longer permitted.

Hey, please know about our 'Limitation of Liability'

It means under no circumstances will Lil Helper be held liable for any incidental, special, or consequential damages arising out or related to this agreement. In the event Lil Helper is held liable for any damages arising out or related to this agreement, rest assured that you will be fully refunded of your purchase price without interest.

 

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